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Awaiting Order Arrival

How long will my order take to arrive?

Delivery time depends on your location, product availability, and the courier service. Most orders are dispatched as quickly as possible, and you'll receive an estimated delivery timeline once your order is confirmed.

How can I track my order?

Once your order has been shipped, we will share the tracking details via email, SMS, or WhatsApp (where applicable). You can also contact our customer support team for the latest order status.

My order is delayed. What should I do?

Occasionally, deliveries may be delayed due to weather conditions, courier issues, public holidays, or unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact our support team, and we will assist you promptly.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please inform us within 24 hours of delivery and share clear photos of the product and packaging. Our team will review your request and provide the appropriate resolution.

My order status shows "Delivered," but I haven't received it. What should I do?

Please check with your family members, clinic staff, reception, or security personnel who may have accepted the package. If you're still unable to locate it, contact us immediately so we can coordinate with the courier partner to investigate.

Can I change my delivery address after placing the order?

If your order has not yet been dispatched, we may be able to update the delivery address. Please contact our customer support team as soon as possible. Address changes cannot be guaranteed after dispatch.

What if my location is not serviceable by the courier?

If your delivery location falls outside the courier's service area, our team will contact you to discuss an alternative shipping option or arrange the best possible delivery method.

Will I be informed when my order is dispatched?

Yes. Once your order is dispatched, you will receive a shipping confirmation along with the tracking information to help you monitor your shipment.

Can I contact Choudhary Dental Depot for an order update?

Absolutely. Our customer support team is always available to assist you with order status, dispatch updates, delivery information, and any other queries related to your purchase.

What should I do if my order is taking longer than expected?

If your order has exceeded the estimated delivery time, please contact our customer support team with your order number. We will coordinate with the courier partner and provide you with the latest update as quickly as possible.

Ordering & Payment

How can I place an order?

You can place an order directly through our website or contact our sales team via phone, WhatsApp, or email. Once your order is confirmed, we will process it promptly.

Which payment methods do you accept?

We accept UPI, Net Banking, Debit Cards, Credit Cards, Bank Transfers, and other secure online payment methods available during checkout.

Can I request a GST invoice?

Yes. We provide GST invoices for all eligible purchases. Please ensure your GST details are entered correctly during checkout or shared with our sales team before invoicing.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled before dispatch. Once shipped, changes may not be possible. Please contact our support team immediately if you need assistance.

Do you offer bulk purchase discounts?

Yes. We provide special pricing for bulk orders, dental hospitals, institutions, distributors, and dealers. Contact our sales team for a customized quotation.

After sales

How can I request after-sales support?

If you require assistance after your purchase, you can contact our customer support team by phone, WhatsApp, email, or through our Contact Us page. Please keep your order number or invoice ready for faster assistance.

Do your dental equipment products include a warranty?

Yes. Most dental equipment is covered by the manufacturer's warranty. The warranty period and terms vary depending on the brand and product. Please refer to the product details or contact us for specific warranty information.

What should I do if my product is damaged or defective?

If you receive a damaged or defective product, please notify us within 24 hours of delivery and share clear photos or videos of the issue. Our team will review your request and guide you through the replacement or warranty process, if applicable.

Do you provide installation and product guidance?

Yes. For eligible equipment, installation guidance and product support are available. Depending on the product and location, assistance may be provided remotely or through the respective brand's authorized service team.

How can I claim warranty service?

To request warranty support, contact our customer care team with your invoice, product details, and a brief description of the issue. We will coordinate with the manufacturer or authorized service provider to help resolve your concern.

Refund

What is your refund policy?

Refund requests are handled according to our Return & Refund Policy. Approved refunds are processed after the returned product has been received, inspected, and verified.

When will I receive my refund?

Once your refund is approved, the amount will be credited to your original payment method within the standard processing time of your payment provider or bank.

Can I return a product after delivery?

Returns are accepted only for eligible products and in accordance with our Return Policy. Products must be unused, in their original packaging, and returned within the applicable return period.

What if I receive the wrong product?

If you receive an incorrect item, please contact us within 24 hours of delivery with photos of the product and packaging. We will arrange the appropriate resolution after verification.

Who should I contact for refund or replacement assistance?

Our customer support team is available to help with refund, replacement, warranty, and after-sales queries. Simply reach out through our Contact Us page, WhatsApp, phone, or email, and we'll be happy to assist you.

Shipping & Delivery

How long does delivery take?

Delivery time depends on your location and product availability. Most orders are dispatched as quickly as possible, and delivery timelines are shared during order confirmation.

How can I track my order?

Once your order is shipped, you'll receive tracking details via SMS, email, or WhatsApp (where applicable).

Do you deliver across India?

Yes. We deliver to most serviceable locations across India through trusted courier and logistics partners.

What if my package arrives damaged?

Please inspect your package upon delivery. If you receive a damaged product, contact us within 24 hours with photos so our team can assist you with the resolution.

What happens if my location is not serviceable?

If delivery is unavailable for your location, our team will contact you and discuss the best available shipping solution.

Products & Warranty

Are your products genuine?

Yes. We supply genuine dental equipment, instruments, and consumables sourced from trusted manufacturers and authorized suppliers.

Do dental equipment products come with a warranty?

Warranty coverage depends on the manufacturer and product. Warranty details are mentioned on the product page or can be confirmed with our sales team before purchase.

How do I know which product is suitable for my clinic?

Our experienced team is available to help you choose the right products based on your clinical requirements and budget.

Do you stock products from multiple brands?

Yes. We deal with more than 35+ trusted dental brands, offering a wide selection of products for different dental specialties.

Can I request products that are not listed on the website?

Yes. If a specific product is unavailable online, please contact us. We'll do our best to source it through our supplier network.

Dealers & Brand Partnerships

How can I become a Sub Dealer?

If you're interested in becoming a Sub Dealer, simply contact us through our website or submit an inquiry. Our team will review your application and discuss the next steps.

I'm a dental brand. Can we partner with Choudhary Dental Depot?

Yes. We welcome collaborations with dental manufacturers, importers, and established brands interested in expanding their distribution network.

What are the benefits of becoming a Sub Dealer?

Sub Dealers benefit from access to a wide product range, competitive pricing, business support, and the opportunity to grow alongside Choudhary Dental Depot.

Do you offer dealership opportunities in all regions?

Dealership and Sub Dealer opportunities are considered based on location, market potential, and business requirements.

How can I contact your business development team?

You can reach us through the Contact Us page, WhatsApp, email, or by submitting the partnership inquiry form on our website.