INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

"We understand the importance of receiving the product as depicted in the picture. While we strive to ensure that you receive the same product you see in the picture, there may be slight variations due to factors such as lighting, monitor settings, or minor manufacturing changes. However, we are committed to providing accurate representations of our products and aim for your complete satisfaction. If you have any concerns or questions about a specific product, please feel free to reach out to our customer support team for assistance."

Where can I view my sales receipt?

To access your sales receipt, simply log in to your account on our website and navigate to the "Order History" section. There, you'll find a list of all your past orders, each accompanied by its corresponding sales receipt. You can easily view, download, and print your receipts for your records or reference. If you made a purchase as a guest and didn't create an account, no worries! Just reach out to our customer service team with your order details, and they'll be happy to assist you in retrieving your sales receipt. We're here to make sure you have all the information you need, whenever you need it.

How can I return an item?

Returning an item is hassle-free with our simple and convenient process. Here's how you can initiate a return:

Log in to your account on our website and navigate to the "Order History" section. Select the order containing the item you wish to return.

Find the specific item you want to return and click on the "Return Item" button next to it. Follow the on-screen instructions to provide a reason for the return and any additional information required.

Once your return request is submitted, our customer service team will review it promptly. You'll receive further instructions via email regarding the return process, including any necessary shipping labels or instructions.

Carefully package the item in its original packaging, if possible, and include any accessories or documentation that came with it.

Affix the provided shipping label (if applicable) and send the item back to us via the designated shipping method.

Once we receive the returned item and verify its condition, we'll process your refund or exchange according to our return policy.

If you have any questions or need assistance at any step of the return process, don't hesitate to contact our friendly customer service team. We're here to ensure your satisfaction and make your return experience as smooth as possible.

Will you restock items indicated as “out of stock?”

We understand how frustrating it can be when your desired item is out of stock, but we're committed to ensuring that our customers have access to the products they love. While we strive to keep our inventory well-stocked, occasionally items may go out of stock due to high demand or other factors.

However, we continuously monitor our inventory levels and work closely with our suppliers to restock popular items as quickly as possible. We encourage you to check back regularly or sign up for notifications to be alerted when the item becomes available again.

In the meantime, if you have any questions about a specific product or need assistance finding a similar alternative, our customer service team is here to help. Your satisfaction is our top priority, and we'll do our best to assist you in any way we can. Thank you for your understanding and patience.

Where can I ship my order?

We appreciate your interest in our products! We understand how important it is to have access to the items you love, even when they're temporarily out of stock. Rest assured, we continuously monitor our inventory levels and strive to restock popular items as quickly as possible.

While we cannot guarantee immediate availability, we encourage you to check back regularly or sign up for notifications to be notified when the item becomes available again. Additionally, our customer service team is always available to assist you with any questions you may have or to suggest similar alternatives if needed.

Thank you for your patience and understanding. We're committed to providing you with the best shopping experience possible, and we look forward to serving you again soon!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Our Office Location

    DARBHANG

    9470274911

    Near Tara Hotel, Benta, Laheriasarai, Pin- 846003

    PATNA

    9801286841

    498, Konark Classes Gali, Transport Nagar, Pin- 800026

    JANAKPUR

    9031030103

    Near Janki Mandir, Hospital Road, Janakpur Country Code 00977